Company: AMAZ SHOP LTD
Location: United Kingdom
Compliance: UK GDPR & Data Protection Act 2018
This Privacy Policy explains how AMAZ SHOP LTD collects, uses, and protects your information when you use our AI Voice Agent services and visit our website.
1. Information We Collect
When You Purchase Our Service:
- Your name, email, and contact information
- Business name and website details
- Payment information (processed securely by payment processors)
- Business information for AI training (FAQs, policies, product details)
- Website access credentials for integration
- Third-party integration credentials (CRM, calendar, etc.)
When You Visit Our Website:
- IP address and location data
- Browser type and device information
- Pages viewed and time spent on site
- Cookies and tracking data
2. How We Use Your Information
To Deliver Our Service:
- Set up and configure your AI Voice Agent
- Train AI models on your business data
- Integrate with your website and third-party tools
- Provide technical support and training
To Communicate With You:
- Send setup updates and service notifications
- Respond to your support inquiries
- Send important security or policy updates
- Marketing communications (with your consent only)
To Improve Our Service:
- Analyze system performance and fix bugs
- Develop new features and improvements
- Understand how our website is used
3. Your Customer Data (Important!)
🔒 Self-Hosted = Your Control
All customer interaction data from your AI Voice Agent is stored on YOUR self-hosted infrastructure. This means:
- YOU control the data, not us
- We do NOT have access to your customer conversations
- You decide how long to keep the data
- You are the data controller
4. Data Security
We protect your information with:
- End-to-end encryption for voice communications
- Secure storage and transmission protocols
- Access controls and authentication
- Regular security updates
- Employee confidentiality agreements
5. How We Share Your Information
We DO NOT sell your data. We only share information with:
Service Providers:
- Cloud hosting providers (for setup infrastructure)
- Payment processors (Stripe, PayPal)
- Email services (for communications)
All providers are bound by confidentiality agreements.
Legal Requirements:
- When required by law or court order
- To protect our rights or prevent fraud
- To enforce our Terms and Conditions
6. Your Rights
Under UK GDPR, you have the right to:
- Access: Request copies of your personal data
- Correct: Update or fix inaccurate information
- Delete: Request deletion of your data (subject to legal obligations)
- Restrict: Limit how we use your data
- Portability: Receive your data in a machine-readable format
- Object: Object to marketing communications
To exercise your rights, contact us through our website or support channels.
7. Cookies
We use cookies for:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Understand how visitors use our site
- Marketing Cookies: Show relevant ads (with your consent)
You can control cookies through your browser settings.
8. Data Retention
- Setup Information: Kept for 7 years (legal/tax requirements)
- Support Communications: Kept for 3 years
- Payment Records: Kept for 6 years (UK tax law)
- Customer Interaction Data: YOU control this on your infrastructure
9. Third-Party Services
Our service may integrate with third-party platforms (Salesforce, HubSpot, Google Calendar, etc.). These services have their own privacy policies. We are not responsible for their data practices.
10. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children.
11. International Data Transfers
Your data is primarily processed in the UK. If we transfer data outside the UK, we ensure adequate protection through standard contractual clauses or other approved mechanisms.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of significant changes via email or website notice. Continued use after changes means you accept the updated policy.
13. Contact Us
For questions about this Privacy Policy or to exercise your rights, contact AMAZ SHOP LTD through:
- Our website contact form
- Support email (provided after purchase)
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) if you believe we've mishandled your data.
📌 Your Privacy Matters: We're committed to protecting your information and being transparent about how we use it. If you have any concerns, please don't hesitate to reach out.